Tools and Appointment Preparation

Tools Needed

Below you will find a list of gear and tools that will be necessary for diagnosing and repairing your dryer and a list of tools that we recommend that you have to make the repair easier for you.

For any tools that you purchase, we recommend not opening the packaging until we direct you to during the appointment, and that way you can return to the store any tools that aren't used during the appointment.

1. List of safety gear that we highly recommend you have

  • Work gloves (recommended)

  • Safety goggles (recommended)

  • Non-contact voltage tester/detector (needed if you cannot physically unplug your dryer and must cut power via the circuit breaker)

2. List of tools that we recommend and that you will need in general

  • Interchangeable screwdriver and bits

    • Interchangeable screwdriver (needed)

    • #2 Phillips head bit (needed)

    • Slotted head bit (needed)

    • 1/4" size hex bit (needed)

    • 5/16" size hex bit (needed)

    • 3/8" size hex bit (needed)

    • T20 and T25 size torx bits (needed if you have a Whirlpool or Maytag dryer with a lint screen located in the front door area)

  • Ratchet and sockets

    • Ratchet (recommended)

    • 1/4" size socket (recommended)

    • 5/16" size socket (recommended)

    • 3/8" size socket (recommended)

    • All other common metric and imperial socket sizes (recommended)

  • Pliers

    • Needle nose pliers (needed)

    • Slip joint pliers (recommended)

    • Curved jaw locking pliers (recommended)

  • Adjustable wrench (needed)

  • 3" or larger size stiff putty knife (needed)

  • Flashlight

    • Standard flashlight (recommended)

    • Head-mounted flashlight (recommended)

  • Small towel or rag (recommended)

  • Black permanent marker (recommended)

3. List of additional tools that we recommend and that you will need if your issue is heating-related and/or electrical-related

  • Digital multi-meter (needed if you are having heating or electrical issues)

  • Digital clamp meter (recommended if you are having heating or electrical issues)

  • Digital thermometer (recommended if you are having heating issues)

4. List of recommended tools that are not required but will make the repair process easier for you

  • Cordless electric screwdriver or drill (recommended)

    • We recommend having either a cordless electric screwdriver or a drill handy to make removing and inserting screws much easier for you.

  • Impact driver (recommended)

    • If you happen to have one of these, it will come in handy for removing hard-to-remove screws that are difficult to remove with a screwdriver/cordless screwdriver/drill.

  • Bit set (recommended)

    • If you have a cordless electric screwdriver, drill, or impact driver, we recommend that you have at least the following bits to fit your tool.

      • #2 Phillips head bit

      • Slotted head bit

      • 1/4" size hex bit

      • 5/16" size hex bit

      • 3/8" size hex bit

      • T20 size torx bit

      • T25 size torx bit

  • Magnetic trays (recommended)

    • Very useful for storing screws during the disassembly and reassembly process. You can stick the trays to a specific component during disassembly so that screws are not mixed up during disassembly/reassembly.

  • Wrench set (recommended)

    • We recommend that you have a set of all common metric and imperial wrench sizes.

  • Right angle drill attachment (recommended)

    • If you happen to have a right angle drill attachment handy, it will help with removing and installing screws in hard-to-reach places.

  • Magnetic hex bit extension (recommended)

    • We recommend having one of these handy as it can help with removing and installing screws in hard-to-reach places.

  • Vacuum cleaner (recommended)

    • If you have a vacuum cleaner and wish to vacuum the inside of your dryer during the appointment to clean out any lint and debris, we recommend that you bring your vacuum cleaner to the appointment.

  • Step stool or small step ladder (recommended)

    • If you have a stacked washer/dryer set or have trouble reaching the top of your dryer, we recommend that you have a step stool or small step ladder to help you reach the top of your dryer.

Appointment Preparation Tips

In order to prepare for your appointment, we ask that you do the following before your scheduled appointment begins

  • Make sure that at least one adult age 18+ is present during the duration of the appointment call.

  • Make sure that the dryer is accessible from all sides and is free of clothes and objects inside, on top of, and around the dryer.

  • Make sure that the immediate area that your dryer is located in is free of pets and children.

  • If you cannot physically unplug your dryer due to the cord being hard-wired into the outlet or inaccessible, make sure that you know the location of your home's circuit breaker box and that it is readily accessible.

  • Make sure that you have your tools nearby and readily accessible.

  • If possible for the Virtual Dryer Diagnostic Service, make sure that the dryer is fully assembled, which can greatly help the technician with accurately diagnosing issues with the dryer.

  • Make sure that you have signed the Terms and Conditions document and have paid for the service by the start time of your appointment.

  • Make sure that you have entered the video call by the start time of your appointment (Eastern Standard Time Zone). Please note that if you are more than 15 minutes late entering the video call, your appointment will be automatically cancelled.

Hardware Tools